Support

Shipping, warranty & returns

The commercial terms behind every Yidamei order — in writing, before you commit.

Shipping options

  • EXW / FOB Xiamen — your forwarder or ours
  • DDP air freight — 5–8 days, duties & VAT handled by us
  • DDP sea freight — 25–35 days, best for 1,000+ pc orders
  • Amazon FBA — FBA carton standards, FNSKU labels applied
  • Samples — DHL / FedEx dispatched within 48 hours

Warranty — 12 months

  • Defective units replaced free of charge in your next order
  • Spare-part kits (batteries, clips, antennas) with every bulk order
  • Firmware updates and channel re-programming support
  • Named engineer on your account for the life of the fleet

Returns (RMA)

Report defects within 30 days of receipt with photos or video and batch number. Confirmed factory faults are credited or replaced — no freight debate, no 30-page form. Unused stock in original packaging can be returned within 15 days for exchange.

Payment terms

Standard: 30% T/T deposit, 70% against B/L copy. Net-30 for established buyers on approval. L/C at sight for orders above $50,000. Trade Assurance supported. All quotes are valid for 30 days.

Need your terms in a tender document?

We regularly supply compliance packs, spec sheets and warranty letters for enterprise and government tenders.

Request the tender pack